The Website is a benefit granted to holders of MasterCard cards.
You are solely liable for maintaining the security and confidentiality of your account and password, and you are responsible for all your activities and conduct or those of any other person acting via your account. You agree to notify MasterCard immediately about any unauthorized use of your account or about any breach of security. MasterCard or the representatives thereof shall not be liable for any loss or damage of any kind that might occur as a result of the use by another person of your account or password, with or without your permission; however, you may be held liable for any loss caused to MasterCard or any other party as a result of the use of your account or password by a third party. Back
The right to use the Content of the Website
We offer you a limited, non-exclusive, revocable license to view, distribute, print or download any content, as defined below, on the MasterCard Website for your personal use. You are not allowed to license, republish, distribute, copy, assign, sublicense, transfer, sell, create derivative works or any other non-personal use of any Content of the MasterCard Website. No part of the Content may be reproduced in any form or incorporated in any electronic or mechanical information retrieval system, other than for the purpose of personal use. You may not access or use the MasterCard Website in any way that could or is intended to cause damage or affect the MasterCard Website or any server or network underlying the MasterCard Website or to interfere with the use and right of another person to enjoy the Website. You are also granted a limited, revocable and non-exclusive right to create a hyperlink to the Website or any Content therein, as long as the link does not portray MasterCard, the products or services thereof, in a fake, misleading or otherwise offensive way or implying sponsorship or recommendation of your website, page or content by MasterCard.
You can not use automated systems (e.g. robots, local monitoring systems (spiders), etc.) to access the Website. You agree not to collect personal identification data belonging to other users of the Website or to sell or otherwise exploit that information. Except for the limited rights expressly granted herein, all rights, titles and benefits in and over the MasterCard Website and the entire Content thereof are reserved and belong to MasterCard.
To the maximum extent allowed by the applicable law, MasterCard may terminate your registration or restrict your access to the Website, for any reason, at any time. Back
Intellectual Property Rights
The content of the Website is protected by the applicable intellectual property laws and all Content is owned by MasterCard or used by MasterCard under license or with permission. All texts, formatting (including, without limitation, the selection, coordination and arrangement of materials on the MasterCard Website) and the images, graphics, animations, tools, widgets, applications, advertisements, videos, music, sounds, articles, copies, creative materials, photographs, trademarks, service marks, trade names and logos as well as other materials and information on this Website are subject to the intellectual property rights of MasterCard, of the subsidiaries and affiliates thereof and of the licensors and licensees thereof (collectively referred to as the "Content"). These materials may not be copied, subject to reverse engineering, decompiled, disassembled, modified, reposted on other websites, incorporated, subject to deep linking, exchanged or distributed, redistributed, licensed, sublicensed or transferred in any form by you. None of the elements on the MasterCard Website shall be considered as granting, by default, by prohibition or otherwise, any license or right to use, for commercial purposes, any trademark, intellectual property or copyright-protected material belonging to MasterCard, without the prior written permission of MasterCard. The trademarks, logos, trade names and service marks, both registered and unregistered (collectively referred to as the "Trademarks") displayed on the MasterCard Website, are Trademarks belonging to MasterCard and the third partners affiliated thereto. Nothing on the MasterCard Website should be construed as granting, implicitly or otherwise, any license or right of use of any Trademark displayed on the MasterCard Website without the written permission of MasterCard or of the third party owner of the Trademark.
Any unauthorized use of these materials shall breach the intellectual property rights of MasterCard and shall entail the exercise by MasterCard of all legal rights and remedies. Back
Complaints on the breach of copyright
Within the administration of the Website, MasterCard may act as a "service provider" and may provide services as online provider of materials and links to websites belonging to third parties. Therefore, third party materials not owned or controlled by MasterCard may be transmitted, stored, accessed or made available by any other means via the Website. MasterCard has established some mandated legal procedures with respect to allegations of copyright infringement occurring on the Website and has adopted a policy ensuring the immediate removal of any content or the suspension of any user who is found to have infringed the rights of MasterCard or of a third party, or who has otherwise breached any laws or regulations on intellectual property rights or this Convention. If you believe that any material available via the Website infringes copyright, you should notify MasterCard. MasterCard shall promptly respond, in order to remove or block the access to the material allegedly infringing copyright. Notifications on the breach of copyright should be addressed to: MasterCard Europe SA, Chaussee de Tervuren, no. 198/A, 1410, Waterloo, Belgium, to the attention of: the Legal Department.
We are asking you to specify the following pieces of information:
1. Identify the work protected by copyright or other intellectual property right that has been infringed, according to your allegations;
2. Identify the material on the Website that you claim to be infringing the intellectual property rights, with sufficient detail so that MasterCard can identify it on the Website;
3. Make a statement asserting that you have a legitimate belief that the use in question is not authorized by the copyright holder, the representative thereof or by law;
4. Make a statement confirming, under the penalty applied for false statements, that (a) the information above is correct, in your opinion, and (b) that you are the owner of such copyright or that you are authorized to act on behalf of that owner;
5. Your address, telephone number and e-mail address; and
6. Your physical or electronic signature. Back
Proposals and feedback
From time to time, we may ask for feedback from you related to the MasterCard Website and to the products and/or services. Any communication or material that you submit or post (a) shall be treated by MasterCard as non-confidential and not subject to copyright, (b) becomes the property of MasterCard and MasterCard shall exclusively hold, from that moment on, all rights (except for the moral rights), the titles and benefits in respect thereof, for the entire period of protection of the rights, in any and all territories, in any and all manners of use thereof, in consideration of the rights of use of the Website, and (c) used without any restriction by MasterCard licensees and affiliates, at the sole discretion thereof, without any obligation, compensation or other liability towards you. This use may be made for any purpose including, but not limited to the full or partial reproduction, disclosure, transmission, publication, dissemination and posting in any environment and in any way, known now or developed in the future, on this Website or otherwise. MasterCard shall not be in any way bound to reply to such communication. Without prejudice to the aforementioned, MasterCard maintains a policy of not accepting or considering any creative ideas, suggestions or material from the public about products and services ("Proposals"), and, therefore, you do not have to make any Proposal to MasterCard in any communication sent via the Website or otherwise. Nevertheless, if you submit a proposal to us, despite our request not to do so, then this proposal shall immediately become the property of MasterCard and, from that moment on, MasterCard shall exclusively hold all rights, titles and benefits associated therewith for the full duration of protection of the rights in any and all territories, in any and all manners of use thereof, in consideration of the right to use the Website provided to you by MasterCard. Furthermore, MasterCard shall be free to use any Proposal for any purpose, including, but not limited to the development and sale of products and services. MasterCard shall not be held liable for such uses or disclosures of such a Proposal or any similarities between the Proposal and any future MasterCard products and services. Back
Professionals and Offers of the Professionals
Professionals (including those acting for nonprofit purposes) may provide MasterCard with certain offers, experiences or other benefits upon the purchase of goods and services ("Offers") that shall be available on the Website or directly via a professional. Such Offers are subject to certain terms and conditions for each Offer and may change from time to time, without your notice. Except for intentional misconduct or gross negligence, MasterCard shall not be held liable for any loss or damage resulting from any interaction between you and a professional regarding such Offers. You acknowledge that MasterCard does not recommend or warrant for the professionals who can be contacted via the MasterCard Website or the Offer thereby provided on the Website and on their own website. Back
Contests and Raffles
From time to time, we inform you about certain contests and raffles or other promotions related to MasterCard or third parties. All these contests, raffles and promotions are subject to the official Regulations or the Terms and Conditions of these raffles, contests and promotions and to all the applicable laws, regulations and the related memoranda. Back
Content provided by third parties and links to other websites
MasterCard is not responsible for the examination or evaluation, and does not warrant the offers in any content provided by third parties or the Offers presented on this Website. MasterCard does not undertake any responsibility or liability for the actions, Offers and content of all these and of any third parties. Carefully examine the details and terms and conditions of the Offer before proceeding to purchase it. Back
Disclaimer of warranties
Even though MasterCard shall exercise reasonable diligence to ensure the accuracy of the materials on the Website, MasterCard cannot guarantee the accuracy of these materials and undertakes no liability or responsibility for the accuracy, completeness or authenticity of any information contained on the Website.
THE WEBSITE, THE OFFERS, AS WELL AS THE ENTIRE CONTENT THEREOF ARE PROVIDED TO YOU "AS SUCH" AND "AS AVAILABLE" AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED BY THIS CLAUSE, INCLUDING ANY WARRANTY OF MERCHANTABILITY, TITLE /NON-INFRINGEMENT, QUALITY OF THE INFORMATION OR COMPLIANCE WITH A PARTICULAR PURPOSE. NO INFORMATION OBTAINED BY YOU FROM MASTERCARD VIA THE WEBSITE CAN GENERATE ANY WARRANTY THAT IS NOT EXPRESSLY PROVIDED FOR IN THIS DOCUMENT. WITHOUT REPRESENTING AN EXHAUSTIVE ENUMERATION, MASTERCARD DISCLAIMS ALL WARRANTIES REGARDING THE AVAILABILITY OF THE WEBSITE, THE ABSENCE OF ANY ERROR IN THE OPERATION OF THE WEBSITE, THE ACCURACY OF THE TERMS AND CONDITIONS OR THE DETAILS OF THE OFFERS, THE CORRECTION OF THE MALFUNCTIONS ON THE WEBSITE, THE ABSENCE OF VIRUSES OR OTHER HARMFUL COMPONENTS ON THE WEBSITE. YOUR USE OF THE WEBSITE IS ON YOUR OWN LIABILITY, ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED FROM THE WEBSITE IS PROVIDED ON YOUR OWN LIABILITY AND YOU ARE SOLELY LIABLE FOR ANY FAILURE OF YOUR COMPUTER SYSTEM OR FOR ANY LOSS OF ANY DATA THAT MAY RESULT FROM ACCESSING THE WEBSITE, INCLUDING, BUT NOT LIMITED TO THE COMPUTER VIRUS-RELATED MALFUNCTIONS. NO PROVISION IN THESE TERMS REMOVES OR LIMITS THE LIABILITY OF MASTERCARD FOR (I) DEATH OR INJURY CAUSED BY THE NEGLIGENCE THEREOF, (II) FRAUD OR FRAUDULENT ACTION, (III) INTENTION OR GROSS NEGLIGENCE, OR (IV) ANY OTHER EVENT FOR WHICH THE REMOVAL OR ATTEMPTED REMOVAL OF THE LIABILITY OF MASTERCARD WOULD BE ILLEGAL. Back
Disclaimer of liability for damages and Limitation of liability
MASTERCARD, THE COMMERCIAL PARTNERS THEREOF OR THE AFFILIATES THEREOF SHALL NOT BE LIABLE IN ANY SITUATION FOR ANY KIND OF INDIRECT, SPECIAL, SEVERE, EXEMPLARY OR MORAL DAMAGE, INCLUDING, BUT NOT LIMITED TO DAMAGE TO OWNERSHIP OR THE LOSS OF THE RIGHT OF USE, LOSS OF BUSINESS, LOSS OF DEVELOPED BUSINESS, ECONOMIC LOSS, LOSS OF DATA OR PROFIT, IRRESPECTIVE OF THE ACTIONS THAT THIS RESULTS FROM (INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE OR OTHER TORT CONDUCT) DERIVED FROM OR RELATED TO YOUR USE OF OR ACCESS TO THE WEBSITE, THE OFFERS OR CONTENT THEREOF, EVEN IF MASTERCARD, THE BUSINESS PARTNERS, THE EMPLOYEES, REPRESENTATIVES OR AFFILIATES THEREOF HAVE BEEN INFORMED ABOUT THE POSSIBILITY OF OCCURRENCE OF SUCH DAMAGE OR LOSS. THE EXTENT OF LIABILITY OF MASTERCARD FOR ALL DAMAGES, LOSS AND CLAIMS, IRRESPECTIVE OF THEIR ORIGIN, BY CONTRACT, TORT OR OTHER (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE) SHALL IN NO CASE EXCEED THE TOTAL VALUE OF THE AMOUNTS PAID BY YOU, IF THERE IS A PAYMENT, OR THE AMOUNT OF 100 POUNDS (100 £) (WHICHEVER IS LOWER) FOR ACCESSING THE WEBSITE OR PARTICIPATING IN ANY ACTIVITY RELATED THERETO. NO PROVISION IN THESE TERMS REMOVES OR LIMITS THE LIABILITY OF MASTERCARD FOR (I) DEATH OR INJURY CAUSED BY THE NEGLIGENCE THEREOF, (II) FRAUD OR FRAUDULENT ACTION, (III) INTENTION OR GROSS NEGLIGENCE, OR (IV) ANY OTHER EVENT FOR WHICH THE REMOVAL OR ATTEMPTED REMOVAL OF THE LIABILITY OF MASTERCARD WOULD BE ILLEGAL.
Without limiting the aforementioned, we are not liable for any errors comprised in the details or terms and conditions of the Offer, for any fee or penalty associated with the card account that you incur related to the World Elite MasterCard or MasterCard card, as a result of the use of the Programme, including any fees or penalties that might result from refunds. Any tax liability resulting from your participation in the Programme is solely incumbent upon you, and not upon us or any Trader, Mastercard or the financial institution having issued your MasterCard card. The merchants or the financial institution having issued your card cannot inform the tax authorities about the Programme and your participation therein. The merchants and the financial institution having issued your card cannot amend these terms applicable in the relationship between you and us, and they cannot issue any commitment binding to us.
MasterCard is a top organization providing payment services. MasterCard is not a financial institution and does not issue credits, debits, checks or payment cards of any kind. Your contractual relationship related to the MasterCard payment card is concluded with an issuing bank or a financial institution. Any questions or concerns about your MasterCard payment card or the account affiliated to the card must be addressed to the bank or financial institution having issued your card and not to MasterCard. Although MasterCard has a contractual relationship with the issuing bank or the financial institution, that relationship does not refer to individual card holders or the card-affiliated accounts.
The Website is administered by MasterCard Europe SA, sole tax registration code.
For customer service, please visit our Contact us page.