Noah Kahan Frequently Asked Questions

What is Mastercard’s collaboration with Noah Kahan?
Mastercard is collaborating with Noah Kahan to give fans closer access to his music and live performances through premium ticketing and fan experiences. This collaboration brings cardholders unique opportunities tied to Noah’s North American tour, connecting fans to unforgettable moments through The Mastercard Collection.

What is The Mastercard Collection?
The Mastercard Collection is a suite of premium travel, dining, and entertainment benefits designed to bring cardholders closer to their passions through access, experiences, and preferred pricing. The Mastercard Collection connects eligible World Elite and World Legend™ Mastercard cardholders to curated experiences around the world. To learn more visit The Mastercard Collection.

What is the Noah Kahan Mastercard Preferred Ticket offer?
The offer provides The Mastercard Collection eligible cardholders’ access to Preferred Tickets for select dates on Noah Kahan’s North American “The Last of the Bugs” tour. Subject to availability while supplies last. Terms & Conditions apply.

Who is eligible to purchase these tickets?
Consumer World Elite and World Legend™ Mastercard cardholders are eligible to purchase tickets through this offer. Ticket availability is limited and offered on a first-come, first-served basis. Terms & Conditions apply.

When do tickets go on sale?
Tickets are expected to go on sale on Thursday, November 12th at 12pm (noon) local time. All ticket dates will be on sale by 3PM EST on the 12th.

How can I purchase The Mastercard Collection Preferred Tickets for Noah Kahan’s The Last of the Bugs Tour?
The Mastercard Collection Preferred Tickets will be available during the tour’s general on sale, exclusively for purchase with an eligible Mastercard.

Ticketmaster uses a virtual queue with advanced security measures to detect bots and monitor traffic. Tickets are available on a first-come, first-served basis and aren’t guaranteed. The waiting room opens up to 30 minutes prior to the event going on sale. We recommend joining the waiting room up to 15 minutes prior to the event going on sale. Cardholders will enter the same Ticketmaster virtual queue as other purchasers; there is no separate or dedicated Mastercard queue.

When the sale begins, you'll be directed to a virtual queue. Once it's your turn, you'll be able to view the seat map and select from available The Mastercard Collection Preferred Tickets. To access Preferred Tickets, enter the first 6 digits of your eligible Mastercard credit card account number (no dashes) in the “Offer Passcode” field. An eligible World Elite or World Legend Mastercard is required to complete your purchase.

For more information on how to joining the queue, see Ticketmaster FAQs.

Are there a limited number of Mastercard Preferred Tickets only available to cardholders?
Yes, ticket purchasing limits vary for each venue. See the event page for additional information.

Do I need a passcode at checkout to purchase Preferred Tickets?
No passcode will be required to purchase Preferred Tickets. In some cases, enter the first 6 digits of your eligible Mastercard credit card account number (no dashes). You must purchase a valid World Elite or World Legend™ Mastercard consumer credit card.

What happens if the Noah Kahan tour stop is postponed, rescheduled, or cancelled? 
If an event is postponed, rescheduled, or cancelled, please refer to the ticketing provider’s terms and conditions for more details.

Can I make changes to my Preferred Ticket order?
No, all ticket sales are final, and no changes can be made after purchase. For more information on the ticketing provider’s Buying & Selling Policies visit: Ticketmaster.com

What happens if I cannot make it to a paid event and I want a refund?
Tickets are non-refundable. At checkout, you may be offered the option to purchase ticket insurance for your upcoming event. For additional questions about ticket insurance, please contact your ticketing provider's customer support team.

I am experiencing an issue accessing the page. What can I do?
If you are experiencing a technical issue on The Mastercard Collection page, contact us and our customer service team will be happy to assist you. Please keep in mind that if a presale window has closed or the event is sold out, you will not be able to access or purchase tickets for the event.

I am unable to complete my transaction on the ticket provider’s website. What do I do?
For all checkout and technical issues, please contact your ticketing provider's customer support team. For all credit card-related inquiries, please contact your card issuing bank or Mastercard's customer support.