A:
The cashback is not offered on the spot, see details in the "How long does it take to get the money back on the card (cashback)" section above.
If you've waited 30 days and still haven't received your cashback, please verify that you've met all the campaign conditions:
- If you registered your card in the campaign before making purchases with that card
- If you used the correct card (the one registered in the campaign) or made the payment on a Tuesday
- If your payment matches the current campaign theme. For example, between October 7th - December 30th, only online payments made on Tuesdays with eligible Mastercard cards qualify for cashback
- If you haven't exceeded the 50 lei threshold for the current campaign or the 200 lei threshold for the entire Mastercard Tuesday program running in 2025
- If it's not your first transaction in the campaign
- If you've complied with all campaign regulations
In addition, there may be situations where the merchant is not registered in the field of activity of the ongoing campaign, so cashback cannot be offered.
Additionally, you receive 10% cashback every Tuesday with your card registered in Click to Pay, limited to 50 lei per card. You can earn multiple cashbacks if you make several eligible online transactions, but within the previously mentioned limit.
If you have done the checks above and know that you should receive cashback, but it did not happen, you can write to us at contact.romania@priceless.com giving as many details as possible about your case, so that we can analyze what happened.