A:
You can check the total value of the cashback on the channels provided by the card issuer (bank or financial institution): internet banking; bank application, account statements, etc. . The cashback transactions of this program are marked "Mastercard Tuesday". Their total will indicate how much cashback you received.
Q: I paid 500 RON and received 50 RON cashback. I had to return the goods for 250 RON, shall the cashback be deducted?
A: Yes, 25 RON will be deducted due to the reversal of 250 RON. The net amount of the cashback will be 25 RON for net purchase amount 250 RON after the refund performance.
Q: I paid 500 RON and received 50 RON cashback. I had to return the goods for 500 RON, shall the cashback be deducted?
A: Yes, 50 RON cashback will be deducted due to the reversal of 500 RON. The net amount of the cashback will be 0 RON for net purchase amount 0 RON after the refund performance.
Q: I paid 500 RON and received 50 RON cashback. I had to reach out to the merchant and replace some goods as they were delivered a bit damaged. The merchant did not make the financial transaction refund but replaced the goods with the appropriate quality. Shall the cashback be impacted?
A: No, the cashback amount of 50 RON will not be changed, as long as the merchant performs the physical goods replacement without initiating any financial refunds.