Priceless experiences with Mastercard
1. Tap your contactless Mastercard credit or debit card on the enabled readers.
2. When entering the Mío system, a temporary charge equivalent to one trip will be made to your card.
3. In the following days, you’ll see the total charge for all trips taken that day reflected in your account statement.
Frequently Asked Questions
What is the fare when paying with these cards?
The fare is the same as the one normally applied in the mass transit system.
Is there any discount for transfers?
Yes, transfer policies remain in effect and depend on each transit system. If the system offers transfer benefits, they also apply when using EMV cards.
What technology is used in these turnstiles?
The validators use unattended payment terminals that meet the same security standards as any other banking terminal.
Can I pay with my phone or smartwatch?
This option will be available soon.
If I pay with a credit card, how many installments is the fare charged in?
The fare is automatically charged in a single installment.
What happens if I pay with a debit card and don’t have sufficient funds?
If your card is not on the denial list, you will be allowed to enter once. Then, the system will attempt to collect the payment in the following days. Once the payment is completed, your card will be reactivated.
At which stations and routes can I use this technology?
At all stations and routes of Cali’s Mio system.
If I have a problem or complaint, who should I contact?
You can reach out to the customer service and complaints channels of Cali’s mass transit system.
Do all validators have this technology or only some?
All validators at stations and on buses (except those for reduced mobility) accept payments with bank cards.
Enabled validators will be marked with images or logos showing the available payment methods.
