MLB Postseason Frequently Asked Questions

How many tickets can I purchase?
Cardholders are restricted to the limit of tickets per event as stated in the Terms and Conditions. You may only purchase 2 pairs of tickets (4 tickets total) across all games in a series. No exceptions can be made.

Are there additional fees when purchasing tickets?
No, there are no additional fees associated with your purchase on priceless.com.

I am unable to complete my transaction.
For all credit card related inquiries or denied transactions, please contact Mastercard's customer support at 1-800-627-8372. Please keep in mind that if an MLB game is sold out, tickets will not be available to access or purchase on priceless.com.

When will I receive my tickets?
Tickets are distributed 4-8 hours before the game. We appreciate your patience, as there is a high volume of tickets to be distributed now.

I have not received any communications about my tickets.
Please check your spam inbox for any information from fulfillment@teamomnicom.com. If the purchase was made after 8pm EST, the purchaser will not receive outreach from the fulfillment team until the following morning- even if the next day is the day of the event. Even if purchased before 8pm EST, it can take a few hours before an email is sent.

Where are my seats located?
We are unable to provide specific seat locations. If there are tickets on the page for the same game at different price points, the level will be noted to differentiate, and you will receive tickets at that level or better.

Will more tickets be released?
There is a possibility that more tickets could be released for a specific event, but it is not guaranteed. The best way to see if more tickets are available is to join the waitlist, or to keep checking back on the website. The customer service team does not have information about more inventory becoming available.

Can I get a refund for my purchase?
All purchases are non-refundable. If a cardholder purchases tickets for an event that ends up not taking place, they will be refunded. This will be communicated by our fulfillment team within 24-48 hours following the cancellation.

Can I transfer or resell my tickets?
In accordance with our Terms and Conditions, tickets are for personal use and cannot be transferred or resold.

I am unable to access my digital tickets.
If you are having trouble accessing your tickets in the MLB Ballpark app, please try the following:
 • Contact MLB Ballpark app for customer service with accessing your tickets.
 • Visit the ticket office at the team’s stadium where your tickets are being used for in-person assistance.
 • Depending on the issue, they may direct you to the MLB Ballpark app for customer service or the stadium ticket office.
Note: For postseason games we recommend changing your MLB Ballpark app password before attending to help protect your tickets and account from unauthorized access or fraud.