Mastercard and Live Nation Frequently Asked Questions about Music Benefits

Through, Mastercard provides cardholders with special access to concert presale tickets, preferred tickets, and unforgettable priceless experiences

Live Nation

Together with Live Nation, Mastercard is making it easy for consumers to access live music benefits across Europe and Asia.


Use these FAQs or explore to see all the exciting new ways you can embrace your love of live performances—and make more once-in-a-lifetime memories.


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Q: Which markets have access to Mastercard tickets?  
A: The markets with access to tickets are – Australia, Belgium, Denmark, Finland, France, Ireland, Italy, Japan (no preferred), Malaysia, Netherlands, New Zealand, Norway, Philippines, Singapore, Spain, Sweden, Taiwan, Thailand, and United Kingdom (no presales).


Q: Where will Mastercard presale or preferred tickets be available for purchase? 
A: Presale and preferred opportunities will be listed on under the music interest page. Select the artist/tour that you are interested in, and you will be directed to a listing of event dates/locations for that artist/tour. Once you select a show and date, you will be directed to the applicable ticketing platform to checkout and process your payment using your Mastercard. 


Eligibility and Checkout

Q: Are some concerts only available for certain Mastercard types or banks that issue Mastercard's? 
A: Yes, the Mastercard type required will be highlighted on the ticketing provider’s event details page.


Q: Do I need a passcode at checkout to purchase presale or preferred tickets? 
A: No passcode will be required. All you need is the first six digits of your Mastercard to enter once prompted on the ticketing page.


Q: I am unable to complete my transaction on the ticket provider’s website, what do I do? 
A: For all checkout and technical issues, please contact the ticketing providers customer support team. For all credit card related inquiries or denied transactions, please contact Mastercard's customer support.

Missed Presale, Postponed or Cancelled Events


Q: What happens if I miss an event presale, can I still buy tickets during the general sale and take advantage of cardholder offers? 
A: Yes, “Preferred Tickets” and “Priceless Experiences” will be available to cardholders from the general public on-sale of an event on a first come first serve basis due to limited availability.


Q: What happens if the event is postponed, rescheduled, or cancelled? 
A: If an event is postponed or rescheduled, the event organizer will contact you with the new event date. Unless otherwise noted, your original tickets will be valid for the rescheduled event date. If you are unable to attend the rescheduled event date, you may request a refund. If an event is cancelled and will not be rescheduled, you will be issued a refund.


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