EVA Live Frequently Asked Questions
What is the Mastercard EVA Live presale benefit?
Mastercard cardholders receive exclusive presale access to select EVA Live concert tickets before they become available to the general public.
Where will Mastercard presale tickets be available for purchase?
Presale ticket opportunities will be listed on priceless.com under the Entertainment category. After selecting the show, you will be redirected to the ticketing merchant's website to complete your purchase using your Mastercard.
What happens if I miss the event presale, can I still buy tickets during the general sale and are any cardholder offers available?
Yes, if you miss the presale, you can still purchase event tickets during the general sale.
Is this presale only available to certain Mastercard types or issuing banks?
The presale is available to all cardholders with a valid Mastercard.
Is there a limited number of Mastercard presale tickets available to cardholders?
Yes, a limited number of presale tickets are available on a first-come, first-serve basis. Availability is not guaranteed. For more details, visit the specific event Terms & Conditions page.
What happens if the event is postponed, rescheduled, or cancelled?
If an event is postponed or rescheduled, the event organizer will contact you with the new event date. Unless otherwise noted, your original tickets will be valid for the rescheduled event date. If you are unable to attend the rescheduled event date, you may request a refund. If an event is cancelled and will not be rescheduled, you will be issued a refund. For more details, refer the event page on the ticketing merchant's website.
Can I get a refund if I cannot attend the event?
No, tickets are non-refundable under any circumstances unless the event is cancelled by the organizer, and you are eligible for a refund as per the event Terms & Conditions.
Can I make changes to my presale ticket order?
No, all presale ticket sales are final, and no changes can be made after purchase.
I am experiencing an issue viewing presale events on priceless.com, what can I do?
If you are experiencing a technical issue on priceless.com contact our customer service team and we will be happy to assist you. Please keep in mind that if a presale window has closed or the event is sold out you will not be able to access or purchase tickets for an event.
I am unable to complete my transaction on the ticket provider’s website, what do I do?
For all checkout and technical issues, please contact the ticketing providers customer support team. For all credit card related inquiries or denied transactions, please contact Mastercard's customer support or dial the number on the back of your card to reach your issuing bank.
Where can I find details about the event (e.g., accessibility, dress code, food, re-entry, etc.)?
For the most accurate and up-to-date information—including accessibility accommodations, dress code guidance, food and beverage availability, and re-entry policies—please refer to the event page on the ticketing merchant’s website.
