Culinary Frequently Asked Questions
What are Priceless culinary reservations and how do they work?
Priceless Culinary reservations offer Mastercard cardholders privileged access to premier dining experiences, including bookings at top restaurants, curated menus by award-winning chefs, and VIP treatment at select culinary restaurants.
To make a reservation:
1. Visit www.priceless.com/culinary
2. Browse and choose a restaurant
3. Follow the steps to reserve and finalize your booking
Note: For some bookings, you will be redirected to the merchant’s website to complete your purchase using your Mastercard. Reservations are limited in capacity and may require pre-payment, so early booking is recommended.
How do I know if I am eligible for Mastercard culinary reservations?
In general, U.S. dining experiences are open to World Mastercard, World Elite Mastercard, and World Legend Mastercard cardholders, and Europe dining experiences are open to all Mastercard cardholders. However, card eligibility may vary by restaurant location. For the most accurate and up-to-date details, including terms and conditions, please visit the restaurant booking page. If you are unsure of your card type, please contact your issuing bank or the Mastercard Assistance Center at 1-800-627-8372 for support.
How far in advance can I book a culinary reservation?
Reservations are available to book on a first-come, first-served basis.
Are there any fees or prepayments required to make a reservation?
For U.S. dining experiences, there is no fee to make a reservation, but you must enter your eligible Mastercard credit card number at checkout to finalize your booking. Reservations in other regions may require prepayment. To learn more, visit the booking page or follow the steps outlined on the merchant's website.
I am experiencing a technical issue and cannot complete my reservation.
We apologize that you are experiencing technical issues. Please contact us, and we will be happy to help resolve the issue as quickly as possible.
Are dietary restrictions or preferences accommodated?
Yes, we will do our best to accommodate your request. When booking, please enter any specific dietary needs in the designated field. We will work with the restaurant on your behalf to ensure your request is accommodated. If you forget to enter your special request while booking, please contact the restaurant directly to update your reservation.
Will I receive confirmation of my booking?
Yes, you will receive a confirmation email within 24 hours of making your booking. A reminder email may also be sent closer to your reservation date, depending on how far in advance the booking was made. Please note that for bookings made within 24 hours of the event, a reminder may not be sent. Confirmation details may vary depending on whether the reservation is managed by Mastercard or directly by the restaurant.
What is the cancellation policy for reservations?
Reservations that do not require a prepayment can be cancelled leading up to your booking. However, this may vary by restaurant. For prepaid reservations, see the refund policy included in the terms and conditions of your order confirmation.
Can I make changes to my reservation?
To make changes, you will need to cancel your existing reservation and submit a new booking on our website, if it is within the time limit specified in the reservation terms. To cancel, please use the link in your order confirmation email.
Note: Once a reservation is canceled, the restaurant may not be able to accommodate a new booking. For reservations requiring prepayment at the time of booking, please refer to the terms and conditions in your order confirmation email regarding the refund policy.
Where can I find the address and contact information for my reservation?
The restaurant’s address and contact information are included in your order confirmation email. You may also search for the restaurant online to confirm the location or find a contact number if needed.
What happens if I arrive late for my reservation?
To ensure the best experience, we recommend arriving on time, as the restaurant may not be able to hold your table beyond your reservation time.
Can additional guests accompany me to the restaurant if they are not included in the initial booking?
To help us provide the best experience, we kindly ask that all guests be included in the original reservation. Unfortunately, we are unable to accommodate extra guests who were not part of the initial booking.
