I. About World MasterCard®
Q. What are the benefits of the World MasterCard® card?
A. The World MasterCard credit card was designed for cardholders who want flexibility, simplicity, control and value. World MasterCard provides the following core benefits:
Q. How do I know if I have a World MasterCard® card?
A. Simply check the front panel of your card for the word "World" as well as the red and yellow circles that represent the MasterCard brand mark. If you are still unsure, please call your bank directly to confirm.
Q. How can I apply for a World MasterCard® card?
A. In order to apply for a World MasterCard card, click on the link entitled "Find a MasterCard" in the upper right hand corner on priceless.com. You will be directed to our Find a Card tool to select a bank from which you can apply for a card.
Q. What can I find if I register on the World MasterCard® site?
A. Registering your World MasterCard card will give you access to exceptional offers from upscale retailers as well as world-class hotels and resorts that are only available to World (as well as World Elite™) MasterCard cardholders. Get restaurant and hotel reviews from the worldwide authority, Michelin®. Access tickets for thousands of shows and events in your area. Search Virtuoso® "Best of the Best" to find offers from the world's finest hotels, resorts and villas.
Registering your World MasterCard card will also allow us to provide you with offers tailored to your interests on the site based on the information you provide to us during registration.
II. Registering on priceless.com/world to access the World MasterCard® site
a) General Registration Questions:
Q. Why do I need to register?
A. Registration is required as the offers and content on the site are exclusively for World MasterCard and World Elite MasterCard cardholders who are residents of the United States.
Q. How do I register?
A. There are two ways to register. Simply click on the link labeled "Register" in the upper left hand corner of the site or click on the banner within the labeled "Register and Customize Your World."
Q. Why do I need to register my 16-digit World MasterCard® card number?
A. MasterCard asks for your card number to verify that you are a World MasterCard (or World Elite MasterCard) cardholder and to help us provide you with relevant experiences and offers.
Q. Will my MasterCard card be charged if I register?
A. No. While your World MasterCard (or World Elite MasterCard) card number is required for registration, your card will not be charged.
Q. What MasterCard cards am I allowed to register for the program?
A. You can register the following MasterCard cards in order to access the offers and content within the World MasterCard site on priceless.com/world:
Q. Can I register more than one World MasterCard card in the program?
A. Yes. If you have more than one World MasterCard card, you can set up a separate profile for each card with a different username, e-mail address and password. Only one card number can be associated with each profile you set up during initial registration.
Q. What do I do if I can't register my card?
A. A World (or World Elite) MasterCard card is required in order to register and access the offers and content on priceless.com/world.
If your card is not accepted initially during registration, please verify the number and double check that you have the required card type, by looking for the word "World" on the front of the card.
If you are certain you have a World MasterCard card and are still having trouble registering your card on the site, please call our toll-free customer service at 1-800-MC-ASSIST (1-800-622-7747) for assistance.
b) Security & Privacy Questions:
Q. Is the personal information I submitted for registration secure?
A. MasterCard is committed to using industry practices to maintain the security of personal information collected on our Site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of personal information, we have put in place technical, physical and administrative methods designed to safeguard the personal information we collect online. We store personal information on a secured server behind a firewall that is not directly connected to the Internet.
Q. How will my personal information be used?
A. Personal information collected through or in connection with the World MasterCard site on priceless.com is used to determine what content you see when you visit the site.
We also may use the information we collect to enhance your experience while on our site priceless.com, to improve the content of the site or to improve the quality or variety of the products, services and promotions we offer on the site. We use information regarding your activities on the site to learn how to best tailor our site and the services and offers to you and our other visitors.
As part of this program we may also obtain information about your World MasterCard card account from your bank who issued your card in order to help us enhance your experience on the site.
Lastly, your personal information may also be used to contact you, to send you a newsletter or other information you have requested, and to arrange for any other services or products you have requested which may be of interest to you.
c) Other Registration Questions:
Q. Can I change or delete the information I submitted for registration?
A. Yes. After you have successfully registered on the World MasterCard site at priceless.com/world, you will be brought to the Welcome Page where you can access the "Edit Your Profile" link in the left hand navigation. Within "Edit Your Profile" you will have the ability to edit the information you initially registered and you have the option to delete your profile altogether.
Q. Do I need to re-register for the program when my card is renewed?
A. You do not need to re-register your card for the program as long as your card number has not changed.
If your card number has changed please be sure to log back into the World MasterCard site with your username and password. When you get to the Welcome Page, click on "Edit Your Profile" in the left hand navigation and click on the link to change your card number.
Q. Will my registration ever be deleted or cancelled for whatever reason?
A. MasterCard may delete your registration for any reason at any time. Once deleted, you will no longer be provided with access to the World MasterCard site on priceless.com. You may also delete your registration yourself by logging back into the site with your username and password. When you get to the Welcome Page, simply click on the link "Edit Your Profile" and then click on the link "Delete Your Profile."
Q. Will my password ever expire?
A. No your password will not expire.
Q. I can't remember my username and/or password to log back into the site? What do I do?
A. If you have forgotten your username and/or password, click on the link "Log In" in the top left hand navigation to log in to the World MasterCard site. Within the log in page you will see the links "Forgot Your Username" and "Forgot Your Password." Simply click on the appropriate link and follow the instructions.
If you have forgotten your username you will need to supply your e-mail address. In addition, for your security you will be asked to confirm the answers to the security questions you selected when you initially set up your profile during registration. Upon successfully providing this information, your username will be e-mailed to you.
If you have forgotten your password, you will need to supply your username and will also be asked to confirm the answers to the security questions you selected when you initially set up your profile during registration. A temporary password will be e-mailed to you and you will need to log back into the site to set up a new password.
III. Accessing World MasterCard® site content at priceless.com/world
a) Technical Questions:
Q. I am unable to see the content on the site and/or I tried accessing a website link, but it isn't working. What should I do?
A. The World MasterCard site is designed primarily in flash. In order to view the content, you need to have Adobe flash player installed on your computer. Please go to the URL get.adobe.com/flashplayer for details on how to download and install Adobe flash player on your computer.
If you are already on the World MasterCard site and a link on the site is not working, there may be several reasons why this is happening. Try refreshing your computer screen or re-typing the priceless.com/world URL into your internet browser.
If a link is still not working on the site, please call our toll-free customer service at 1-800-MCAssist (1-800-622-7747) for assistance.
Q. Can I access the site from my mobile phone?
A. The World MasterCard site is designed in flash which is makes it difficult to download and view on the browser of your mobile phone. If you type priceless.com/world into the browser on your mobile phone, you will be able to download a standard page letting you know that the best way to access the site is from your desktop computer.
b) World MasterCard® Site Offer Questions:
Q. How do I search for offers on the site?
A. There are several ways to search for an offer after you have registered. You'll notice three targeted offers at the bottom of your home page that you can immediately browse by clicking on "See details."
You can also click on the "Search All Offers" link in the left hand navigation which will allow you to search for all offers available to World MasterCard cardholders by keyword, category, location or any combination of the three.
You will also have the ability to also search:
Q. I saw an offer on the site a while back, but now I can't find it. What happened?
A. If you are unable to find the offer you previously saw on the World MasterCard site, it is possible that the offer is no longer available. Offers featured on the site have expiration dates. Therefore, the offer you may have seen earlier may have expired and is no longer featured on the site.
Q. I saw some offers I'm interested in, but I'm not ready to purchase right now.
A. You can bookmark/save an offer on the World MasterCard site by adding it to "Your Wishlist." To put something in "Your Wishlist," simply click on the link "Add to wishlist" that is featured within the "teaser" (i.e. name, photo, description) of the offer.
Offers input into "Your Wishlist" can be viewed at any time by clicking on the "Your Wishlist" link as you are browsing the World MasterCard site. Please note, items saved in "Your Wishlist" will disappear after you log out of the site or if you have timed out of your session on the site.
c) Offer Redemption Questions:
Q. How do I redeem an offer?
A. You will be able to redeem an offer seen on the site: 1) online via the merchant's website, 2) through the merchant provided toll-free number or 3) at the merchant location.
You can also make a reservation (i.e. restaurant reservations, etc.) for an offer through iSeatz. Once you are ready to reserve the offer, you will be transferred directly to iSeatz to complete your reservation.
Q. I made a reservation (i.e. restaurant reservation, etc.) and I can't find my information to confirm, change/cancel it. What do I do?
A. If you made a reservation for an offer you saw on the World MasterCard site, then you were most likely transferred to iSeatz to book your reservation.
You will need to contact iSeatz Customer Care directly at 1-877-732-1040 to view, change or cancel your reservation.
Q. I did not receive the discount or benefit for the World MasterCard® offer that I saw on priceless.com when I went to redeem it?
A. Offers cannot be redeemed directly on the World MasterCard site. They must be redeemed directly through the merchant who provided the offer.
To inquire on the status of an offer you purchased, please contact the merchant directly.
If you have made a reservation, then please contact iSeatz Customer Care directly at 1-877-732-1040 to view, change or cancel your reservation.
If you need additional assistance, please call our toll-free customer service at 1-800-MC-ASSIST (1-800-622-7747).
Q. What are the benefits of the World MasterCard® card?
A. The World MasterCard credit card was designed for cardholders who want flexibility, simplicity, control and value. World MasterCard provides the following core benefits:
- MasterCard Experiences and Offers:
- 24/7 live customer service
- No pre-set spending limit:
- Provides you with valuable offers, upgrades, experiences and preferred access to suit your lifestyle.
- Gives you the ability to replace a lost or stolen card or even get a cash advance.
- Gives you the benefit of additional spending power should you ever need it as long as you pay in full the amount that
exceeds your revolving credit line on your billing statement each month
Q. How do I know if I have a World MasterCard® card?
A. Simply check the front panel of your card for the word "World" as well as the red and yellow circles that represent the MasterCard brand mark. If you are still unsure, please call your bank directly to confirm.
Q. How can I apply for a World MasterCard® card?
A. In order to apply for a World MasterCard card, click on the link entitled "Find a MasterCard" in the upper right hand corner on priceless.com. You will be directed to our Find a Card tool to select a bank from which you can apply for a card.
Q. What can I find if I register on the World MasterCard® site?
A. Registering your World MasterCard card will give you access to exceptional offers from upscale retailers as well as world-class hotels and resorts that are only available to World (as well as World Elite™) MasterCard cardholders. Get restaurant and hotel reviews from the worldwide authority, Michelin®. Access tickets for thousands of shows and events in your area. Search Virtuoso® "Best of the Best" to find offers from the world's finest hotels, resorts and villas.
Registering your World MasterCard card will also allow us to provide you with offers tailored to your interests on the site based on the information you provide to us during registration.
II. Registering on priceless.com/world to access the World MasterCard® site
a) General Registration Questions:
Q. Why do I need to register?
A. Registration is required as the offers and content on the site are exclusively for World MasterCard and World Elite MasterCard cardholders who are residents of the United States.
Q. How do I register?
A. There are two ways to register. Simply click on the link labeled "Register" in the upper left hand corner of the site or click on the banner within the labeled "Register and Customize Your World."
Q. Why do I need to register my 16-digit World MasterCard® card number?
A. MasterCard asks for your card number to verify that you are a World MasterCard (or World Elite MasterCard) cardholder and to help us provide you with relevant experiences and offers.
Q. Will my MasterCard card be charged if I register?
A. No. While your World MasterCard (or World Elite MasterCard) card number is required for registration, your card will not be charged.
Q. What MasterCard cards am I allowed to register for the program?
A. You can register the following MasterCard cards in order to access the offers and content within the World MasterCard site on priceless.com/world:
- World MasterCard® credit or debit card
- World Elite™ MasterCard® credit card
- World MasterCard® for Business credit card
- World Elite™ MasterCard® credit card
- World MasterCard® for Business credit card
Q. Can I register more than one World MasterCard card in the program?
A. Yes. If you have more than one World MasterCard card, you can set up a separate profile for each card with a different username, e-mail address and password. Only one card number can be associated with each profile you set up during initial registration.
Q. What do I do if I can't register my card?
A. A World (or World Elite) MasterCard card is required in order to register and access the offers and content on priceless.com/world.
If your card is not accepted initially during registration, please verify the number and double check that you have the required card type, by looking for the word "World" on the front of the card.
If you are certain you have a World MasterCard card and are still having trouble registering your card on the site, please call our toll-free customer service at 1-800-MC-ASSIST (1-800-622-7747) for assistance.
b) Security & Privacy Questions:
Q. Is the personal information I submitted for registration secure?
A. MasterCard is committed to using industry practices to maintain the security of personal information collected on our Site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of personal information, we have put in place technical, physical and administrative methods designed to safeguard the personal information we collect online. We store personal information on a secured server behind a firewall that is not directly connected to the Internet.
Q. How will my personal information be used?
A. Personal information collected through or in connection with the World MasterCard site on priceless.com is used to determine what content you see when you visit the site.
We also may use the information we collect to enhance your experience while on our site priceless.com, to improve the content of the site or to improve the quality or variety of the products, services and promotions we offer on the site. We use information regarding your activities on the site to learn how to best tailor our site and the services and offers to you and our other visitors.
As part of this program we may also obtain information about your World MasterCard card account from your bank who issued your card in order to help us enhance your experience on the site.
Lastly, your personal information may also be used to contact you, to send you a newsletter or other information you have requested, and to arrange for any other services or products you have requested which may be of interest to you.
c) Other Registration Questions:
Q. Can I change or delete the information I submitted for registration?
A. Yes. After you have successfully registered on the World MasterCard site at priceless.com/world, you will be brought to the Welcome Page where you can access the "Edit Your Profile" link in the left hand navigation. Within "Edit Your Profile" you will have the ability to edit the information you initially registered and you have the option to delete your profile altogether.
Q. Do I need to re-register for the program when my card is renewed?
A. You do not need to re-register your card for the program as long as your card number has not changed.
If your card number has changed please be sure to log back into the World MasterCard site with your username and password. When you get to the Welcome Page, click on "Edit Your Profile" in the left hand navigation and click on the link to change your card number.
Q. Will my registration ever be deleted or cancelled for whatever reason?
A. MasterCard may delete your registration for any reason at any time. Once deleted, you will no longer be provided with access to the World MasterCard site on priceless.com. You may also delete your registration yourself by logging back into the site with your username and password. When you get to the Welcome Page, simply click on the link "Edit Your Profile" and then click on the link "Delete Your Profile."
Q. Will my password ever expire?
A. No your password will not expire.
Q. I can't remember my username and/or password to log back into the site? What do I do?
A. If you have forgotten your username and/or password, click on the link "Log In" in the top left hand navigation to log in to the World MasterCard site. Within the log in page you will see the links "Forgot Your Username" and "Forgot Your Password." Simply click on the appropriate link and follow the instructions.
If you have forgotten your username you will need to supply your e-mail address. In addition, for your security you will be asked to confirm the answers to the security questions you selected when you initially set up your profile during registration. Upon successfully providing this information, your username will be e-mailed to you.
If you have forgotten your password, you will need to supply your username and will also be asked to confirm the answers to the security questions you selected when you initially set up your profile during registration. A temporary password will be e-mailed to you and you will need to log back into the site to set up a new password.
III. Accessing World MasterCard® site content at priceless.com/world
a) Technical Questions:
Q. I am unable to see the content on the site and/or I tried accessing a website link, but it isn't working. What should I do?
A. The World MasterCard site is designed primarily in flash. In order to view the content, you need to have Adobe flash player installed on your computer. Please go to the URL get.adobe.com/flashplayer for details on how to download and install Adobe flash player on your computer.
If you are already on the World MasterCard site and a link on the site is not working, there may be several reasons why this is happening. Try refreshing your computer screen or re-typing the priceless.com/world URL into your internet browser.
If a link is still not working on the site, please call our toll-free customer service at 1-800-MCAssist (1-800-622-7747) for assistance.
Q. Can I access the site from my mobile phone?
A. The World MasterCard site is designed in flash which is makes it difficult to download and view on the browser of your mobile phone. If you type priceless.com/world into the browser on your mobile phone, you will be able to download a standard page letting you know that the best way to access the site is from your desktop computer.
b) World MasterCard® Site Offer Questions:
Q. How do I search for offers on the site?
A. There are several ways to search for an offer after you have registered. You'll notice three targeted offers at the bottom of your home page that you can immediately browse by clicking on "See details."
You can also click on the "Search All Offers" link in the left hand navigation which will allow you to search for all offers available to World MasterCard cardholders by keyword, category, location or any combination of the three.
You will also have the ability to also search:
- "Michelin Selections" for restaurant and hotels rated by Michelin
- "Find Tickets" for tickets to thousands of concerts and events
- "Virtuoso Hotel Offers" for offers available at hotels, villas and resorts.
- "Find Tickets" for tickets to thousands of concerts and events
- "Virtuoso Hotel Offers" for offers available at hotels, villas and resorts.
Q. I saw an offer on the site a while back, but now I can't find it. What happened?
A. If you are unable to find the offer you previously saw on the World MasterCard site, it is possible that the offer is no longer available. Offers featured on the site have expiration dates. Therefore, the offer you may have seen earlier may have expired and is no longer featured on the site.
Q. I saw some offers I'm interested in, but I'm not ready to purchase right now.
A. You can bookmark/save an offer on the World MasterCard site by adding it to "Your Wishlist." To put something in "Your Wishlist," simply click on the link "Add to wishlist" that is featured within the "teaser" (i.e. name, photo, description) of the offer.
Offers input into "Your Wishlist" can be viewed at any time by clicking on the "Your Wishlist" link as you are browsing the World MasterCard site. Please note, items saved in "Your Wishlist" will disappear after you log out of the site or if you have timed out of your session on the site.
c) Offer Redemption Questions:
Q. How do I redeem an offer?
A. You will be able to redeem an offer seen on the site: 1) online via the merchant's website, 2) through the merchant provided toll-free number or 3) at the merchant location.
You can also make a reservation (i.e. restaurant reservations, etc.) for an offer through iSeatz. Once you are ready to reserve the offer, you will be transferred directly to iSeatz to complete your reservation.
Q. I made a reservation (i.e. restaurant reservation, etc.) and I can't find my information to confirm, change/cancel it. What do I do?
A. If you made a reservation for an offer you saw on the World MasterCard site, then you were most likely transferred to iSeatz to book your reservation.
You will need to contact iSeatz Customer Care directly at 1-877-732-1040 to view, change or cancel your reservation.
Q. I did not receive the discount or benefit for the World MasterCard® offer that I saw on priceless.com when I went to redeem it?
A. Offers cannot be redeemed directly on the World MasterCard site. They must be redeemed directly through the merchant who provided the offer.
To inquire on the status of an offer you purchased, please contact the merchant directly.
If you have made a reservation, then please contact iSeatz Customer Care directly at 1-877-732-1040 to view, change or cancel your reservation.
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©2006- MasterCard. All rights reserved.
©2006- MasterCard. All rights reserved.